THG Information Technology Services
PowerSchool
Super Users (Assigned School Admins)
- PowerSchool Campus (Online Training): http://training.powerschool.com
- PowerSchool SIS and Special Programs (Super Users & School Service Providers): http://thehelpgroup.powerschool.com/admin
- SIS Reference Guides
- PowerSchool SIS Basics
- Managing Daily Attendance
- Elementary School Scheduling
- Secondary School Scheduling
- Creating Course Sections in PowerSchool SIS
- Enrolling Students into Sections
- Managing Grades and Academic Data
- Managing Staff and Students
- End of Term Guide
- Creating a Desktop Shortcut for PowerSchool
- Discharging students out of a THG School
- Transferring students to another THG School
- Discharging Graduated Students
- Parent Portal Administrator Guide
- Parent Portal Info for Super Users
Teachers
- PowerSchool Campus (Online Training): http://training.powerschool.com
- PowerTeacher Sign-In Page (Teachers only): http://thehelpgroup.powerschool.com/teachers
- SIS Reference Guides
- Introduction to PowerTeacher
- PowerTeacher Seating Charts Quick Reference
- Setup, Assignments, and Grading
Special Programs (Service Providers)
- PowerSchool Special Programs (Service Providers): http://thehelpgroup.powerschool.com/admin
- Special Programs Training Resources (Video Trainings)
- Special Programs Module Training (Video) – Trainer: Claire
- Entering Service Records Instructions – PS Special Programs
- Video: How to enter Group Notes in PS Special Programs
- Video: Special Programs Module Update Training 9.24.2020 – Trainer: Claire
IEP Coordinators/Administrative Assistant
Zoom
An easy, reliable platform for video and audio conferencing, chat, and webinars across mobile and desktop systems. To create a Zoom K-12 account, click here.
For more information on how to use Zoom, please visit the Zoom Help Center.
VPN
VPN (Virtual Private Network) access must be approved by the department head and IT department first.
- VPN Program Installation Manual
- VPN Client Program (Please download and install)
- Video Tutorials – Windows (VPN Install)
- Video Tutorials – THG Files & SQL
- Video Tutorials – Mac (VPN & THG Files)
*** Some versions of Windows 10 disable SMB1 protocol by default.
https://winaero.com/blog/enable-smb1-sharig-protocol-windows-10/
Accessing The Help Group emails
- Setting up your THG email on Outlook
- You can also access your THG emails through a web browser at thgmail.org
How to check THG VOIP Phone Voicemails Remotely
Dial your THG VOIP number (i.e. (818) 779-xxxx), Press Star (*), Enter your passcode
Request for LAUSD Welligent SSO Account
- Review the SSO Account Request (Click here)
- Request for an SSO (Single Sign-On) Account (Page 1)
- Verify your Email Address to create your SSO account (Page 3) – Only use your THG email address. Non-THG emails will not be approved.
- Account Password Activation Process (Pages 4 – 7)
- Request LAUSD Welligent Roles & Location (Pages 8 -10)
- Once the SSO account is approved, you can apply for the LAUSD Welligent account. (instructions on pages 8 – 10).
- *** If you have any questions or need assistance, please contact your school administrator.
- How to add Mulitple Roles in Welligent account
- How to add Location or Change a Role on LAUSD Welligent Account
IT Help Desk (Service Portal)
If you have any questions or need further assistance, please submit an IT ticket;
THG STAFF ONLY: http://itsupport.thehelpgroup.org/portal
(Please be sure to click on ‘Sign in now’ on Top/Right corner of the page and login with your THG email address and password)
PowerSchool
Teachers
- PowerSchool Campus (Online Training): http://training.powerschool.com
- PowerTeacher Sign-In Page (Teachers only): http://thehelpgroup.powerschool.com/teachers
- SIS Reference Guides
- Introduction to PowerTeacher
- PowerTeacher Seating Charts Quick Reference
- Setup, Assignments, and Grading
- PowerSchool SIS Teachers Training A (Video) – Trainer: Claire
- PowerSchool SIS Teachers Training B and Google Classroom (Video) – Trainer: Claire and Rowel
- Creating a Desktop Shortcut for PowerSchool
Google Suite Education
G Suite for Education is a suite of tools that can help increase opportunities for critical thinking, communication, collaboration, and creativity, all while supporting the learning objectives for your students.
Please click on the Google Suite Education Guide Page link below for video tutorials, training documentation, knowledgebase, and FAQ.
Google Suite Education Guide Page
For Frequently Asked Questions, please click on the link FAQ section.
Olweus Bullying Prevention Program Resources for Teachers
IT Help Desk (Service Portal)
If you have any questions or need further assistance, please submit an IT ticket;
THG STAFF ONLY: http://itsupport.thehelpgroup.org/portal
(Please be sure to click on ‘Sign in now’ on Top/Right corner of the page and login with your THG email address and password)
Google Suite Education
G Suite for Education is a suite of tools that can help increase opportunities for critical thinking, communication, collaboration, and creativity, all while supporting the learning objectives for your students.
Please click on the Google Suite Education Guide Page link below for video tutorials, training documentation, knowledgebase, and FAQ.
Google Suite Education Guide Page
PowerSchool
Parents/Students
- PowerSchool Parent Resource Center (How to Login, Passwords, & FAQ)
- PowerSchool Parent Portal Login
- Parent Portal Quick Start Guide
- Parent Portal User Guide
Free and Reduced Price Internet Services for Students
As students begin another term of classes online, we’ve compiled a list of free and reduced-price internet services. (Click the links based on your internet service provider or area) Free and Reduce Price Internet Service for Students
Resources
Tutorial Videos
- Google Classroom
- Google Classroom Tips for Students
- Submitting an assignment in Google Classroom
- Google Hangout
- Google Docs
- Google Meet videos – A sound problem when joining a session
- What is the difference between Google Classroom and Google Suites accounts
- How to use Zoom in Chromebook?
- Audio is not working on iOS or Android
- How to navigate Google Classroom (Parents)
- How to Use Google Classroom on a Tablet?
- Windows Quick change display fix/settings
- For Chrome OS – How to clean and reset your Chromebook as new
- How to operate Chromebooks
IT Help Desk (Service Portal)
If you have any questions or need further assistance, please submit an IT ticket; http://thgsupport.thehelpgroup.org
Or you may contact us via phone at (818) 947-2000.