The THG Information Technology department is available to assist students, faculty, staff, and parents of the Help Group technology issues and requests. We are committed to providing you with excellent customer service and prompt technical support solutions.

ADMINISTRATORS AND STAFF

Office 365 End-User MFA Enrollment

Office 365 MFA Enrollment Guide

Office 365 MFA – How to Change App Password 

More information on Multi-Factor Authentication

 

How to Operate new Dell Interactive/Touch Display

Monitor Usage and Troubleshooting Guide
Interactive Touch Monitors Product Demo Video:
Interactive Touch Monitors Product Demo Video:

 

PowerSchool

Super Users (Assigned School Admins)

 

Teachers

Special Programs (Service Providers)

 IEP Coordinators/Administrative Assistant

 

Zoom

An easy, reliable platform for video and audio conferencing, chat, and webinars across mobile and desktop systems. To create a Zoom K-12 account, click here.

For more information on how to use Zoom, please visit the Zoom Help Center.

 

SPAM Controls

Did you know with 2-3 clicks, you can immediately impact this battle? Within Outlook, Right-click on an unwanted email from your inbox, select Junk, then choose block sender OR block sender’s domain. That’s it! You won’t see their emails any longer.

Remember to check your Junk folder and Quarantine notifications regularly for emails you want. Within Outlook, Right-click on the desired email from your junk folder, then choose never block sender OR never block sender’s domain. That’s it! Next time, those emails arrive in your inbox.

Unsubscribing from unwanted emails is a good habit. Scroll to the bottom of the message and select Unsubscribe. Taking this step reduces the number of times other companies share/sell your email address, which creates even more spam – yikes!

 

 

 

THG Account Password Requirements

Passwords must meet the following minimum requirements:

  • Not contain the user’s account name or parts of the user’s full name that exceed two consecutive characters
  • Be at least eight characters in length
  • Contain characters from three of the following four categories:
    1. English uppercase characters (A through Z)
    2. English lowercase characters (a through z)
    3. Base 10 digits (0 through 9)
    4. Non-alphabetic characters (for example, !, $, #, %)
  • Complexity requirements are enforced when passwords are changed or created.
  • Cannot have been used within the last 24 hours

 

Connect to WIFI through THGWLAN

TheHelpGroup staff can connect to SSID ‘THGWLAN’.

The username and password are the employee’s THG account username ‘jdoe’ and password.

 

VPN

VPN (Virtual Private Network) access must be approved by the department head and IT department first.

*** Some versions of Windows 10 disable SMB1 protocol by default.
https://winaero.com/blog/enable-smb1-sharig-protocol-windows-10/

 

Accessing The Help Group emails

 

How to check THG VOIP Phone Voicemails Remotely

Dial your THG VOIP number (i.e. (818) 779-xxxx), Press Star (*), Enter your passcode

 

Request for LAUSD Welligent SSO Account

  • Review the SSO Account Request (Click here)
  • Request for an SSO (Single Sign-On) Account (Page 1)
  • Verify your Email Address to create your SSO account (Page 3) – Only use your THG email address. Non-THG emails will not be approved.
  • Account Password Activation Process (Pages 4 – 7)
  • Request LAUSD Welligent Roles & Location (Pages 8 -10)
  • Once the SSO account is approved, you can apply for the LAUSD Welligent account. (instructions on pages 8 – 10).
  • *** If you have any questions or need assistance, please contact your school administrator.
  • How to add Mulitple Roles in Welligent account
  • How to add Location or Change a Role on LAUSD Welligent Account

 

IT Help Desk (Service Portal)

If you have any questions or need further assistance, please submit an IT ticket;

THG STAFF ONLY: http://thgsupport.thehelpgroup.org

(Please be sure to click on ‘Sign in now’ on Top/Right corner of the page and login with your THG email address and password)

TEACHERS AND STAFF

PowerSchool

Teachers

 

Google Suite Education

G Suite for Education is a suite of tools that can help increase opportunities for critical thinking, communication, collaboration, and creativity, all while supporting the learning objectives for your students.

Please click on the Google Suite Education Guide Page link below for video tutorials, training documentation, knowledgebase, and FAQ.

Google Suite Education Guide Page

For Frequently Asked Questions, please click on the link FAQ section.

 

SPAM Controls

Did you know with 2-3 clicks, you can immediately impact this battle? Within Outlook, Right-click on an unwanted email from your inbox, select Junk, then choose block sender OR block sender’s domain. That’s it! You won’t see their emails any longer.

Remember to check your Junk folder and Quarantine notifications regularly for emails you want. Within Outlook, Right-click on the desired email from your junk folder, then choose never block sender OR never block sender’s domain. That’s it! Next time, those emails arrive in your inbox.

Unsubscribing from unwanted emails is a good habit. Scroll to the bottom of the message and select Unsubscribe. Taking this step reduces the number of times other companies share/sell your email address, which creates even more spam – yikes!

 

Connect to WIFI through THGWLAN

TheHelpGroup staff can connect to SSID ‘THGWLAN’.

The username and password are the employee’s THG account username ‘jdoe’ and password.

 

THG Account Password Requirements

Passwords must meet the following minimum requirements:

  • Not contain the user’s account name or parts of the user’s full name that exceed two consecutive characters
  • Be at least eight characters in length
  • Contain characters from three of the following four categories:
    1. English uppercase characters (A through Z)
    2. English lowercase characters (a through z)
    3. Base 10 digits (0 through 9)
    4. Non-alphabetic characters (for example, !, $, #, %)
  • Complexity requirements are enforced when passwords are changed or created.
  • Cannot have been used within the last 24 hours

 

Olweus Bullying Prevention Program Resources for Teachers

 

IT Help Desk (Service Portal)

If you have any questions or need further assistance, please submit an IT ticket;

THG STAFF ONLY: http://thgsupport.thehelpgroup.org

(Please be sure to click on ‘Sign in now’ on Top/Right corner of the page and login with your THG email address and password)

STUDENTS, PARENTS, and GUARDIANS

Google Suite Education

G Suite for Education is a suite of tools that can help increase opportunities for critical thinking, communication, collaboration, and creativity, all while supporting the learning objectives for your students.

Please click on the Google Suite Education Guide Page link below for video tutorials, training documentation, knowledgebase, and FAQ.

Google Suite Education Guide Page

 

PowerSchool

Parents/Students

 

Free and Reduced Price Internet Services for Students

As students begin another term of classes online, we’ve compiled a list of free and reduced-price internet services.  (Click the links based on your internet service provider or area)  Free and Reduce Price Internet Service for Students

 

Resources


Tutorial Videos

 

IT Help Desk (Service Portal)

If you have any questions or need further assistance, please submit an IT ticket; http://thgsupport.thehelpgroup.org

Or you may contact us via phone at (818) 947-2000.