THG Information Technology Services

PowerSchool

Super Users (Assigned School Admins)

• PowerSchool Campus (Online Training): http://training.powerschool.com
• PowerSchool SIS and Special Programs (Super Users & School Service Providers): http://thehelpgroup.powerschool.com/admin
• SIS Reference Guides
• PowerSchool SIS Basics
• Managing Daily Attendance
• Elementary School Scheduling
• Secondary School Scheduling
• Creating Course Sections in PowerSchool SIS
• Enrolling Students into Sections
• Managing Grades and Academic Data
• Managing Staff and Students
• End of Term Guide
• Creating a Desktop Shortcut for PowerSchool
• Discharging students out of a THG School
• Transferring students to another THG School
• Discharging Graduated Students 
• Parent Portal Administrator Guide
• Parent Portal Info for Super Users

 

Teachers

• PowerSchool Campus (Online Training): http://training.powerschool.com
• PowerTeacher Sign-In Page (Teachers only): http://thehelpgroup.powerschool.com/teachers
• SIS Reference Guides
• Introduction to PowerTeacher
• PowerTeacher Seating Charts Quick Reference
• Setup, Assignments, and Grading

Special Programs (Service Providers)

• PowerSchool Special Programs (Service Providers): http://thehelpgroup.powerschool.com/admin
• Special Programs Training Resources (Video Trainings)
• Special Programs Module Training (Video) – Trainer: Claire
• Entering Service Records Instructions – PS Special Programs
• Video: How to enter Group Notes in PS Special Programs
• Video: Special Programs Module Update Training 9.24.2020 – Trainer: Claire

 IEP Coordinators/Administrative Assistant

• IEP Coordinators/Administrative Assistant training (Video) – Trainer: Claire

 

Zoom

An easy, reliable platform for video and audio conferencing, chat, and webinars across mobile and desktop systems. To create a Zoom K-12 account, click here.

For more information on how to use Zoom, please visit the Zoom Help Center.

• Scheduling a meeting on Zoom
• Configuring audio/video on Zoom

 

VPN

VPN (Virtual Private Network) access must be approved by the department head and IT department first.

• VPN Program Installation Manual
• VPN Client Program (Please download and install)
• Video Tutorials – Windows (VPN Install)
• Video Tutorials – THG Files & SQL
• Video Tutorials – Mac (VPN & THG Files)

*** Some versions of Windows 10 disable SMB1 protocol by default.
https://winaero.com/blog/enable-smb1-sharig-protocol-windows-10/

 

Accessing The Help Group emails

• Setting up your THG email on Outlook
• You can also access your THG emails through a web browser at thgmail.org 

 

How to check THG VOIP Phone Voicemails Remotely

Dial your THG VOIP number (i.e. (818) 779-xxxx), Press Star (*), Enter your passcode

 

Request for LAUSD Welligent SSO Account

• Review the SSO Account Request (Click here)
• Request for an SSO (Single Sign-On) Account (Page 1)
• Verify your Email Address to create your SSO account (Page 3) – Only use your THG email address. Non-THG emails will not be approved.
• Account Password Activation Process (Pages 4 – 7)
• Request LAUSD Welligent Roles & Location (Pages 8 -10)
• Once the SSO account is approved, you can apply for the LAUSD Welligent account. (instructions on pages 8 – 10).
• *** If you have any questions or need assistance, please contact your school administrator.
• How to add Mulitple Roles in Welligent account
• How to add Location or Change a Role on LAUSD Welligent Account

 

IT Help Desk (Service Portal)

If you have any questions or need further assistance, please submit an IT ticket;

THG STAFF ONLY: http://itsupport.thehelpgroup.org/portal 

(Please be sure to click on ‘Sign in now’ on Top/Right corner of the page and login with your THG email address and password)